Cancellations & Return
For customized cushions, there will be NO RETURNS after 24 hours as we don’t want to stop your creativity and you can explore how to customize furnitures on jdwoodenenterprises. It takes a lot of hard work to convert your customized idea into furnitures designs, and we don’t want your creativity to be wasted by making returns.
Cancelling an Order or Part of an Order
Order Cancellation within 24 Hours:
You may cancel items in your order from the “My Orders” section. Click “Cancel” within 24 hours of confirmation or before shipping, whichever comes first. A 2% fee will be applied to the refund.
Order Cancellation after Shipment or Delivery:
If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 4% of the paid value will be applied. This is subject to evaluation by the resolution team.
How to Initiate a Cancellation Request?
1.Go to the My Orders section in your ‘My Account’
2.Click the ‘Cancel Item’ button against the Item you want to cancel.
3.If you checked out as a Guest User (i.e. you have not registered on jdwoodenenterprises.com), please get in touch with our Customer Service team to initiate a cancellation.
4.Please go through our Refund Policy to understand the refund process and timelines.
Returning an Item
Time Frame
You can initiate return of an Item within 7 days of the item being delivered to you. Return requests are not accepted after 7 days from the date of delivery
What’s eligible for Return?
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference – If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.
Not Functional – If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.
What’s NOT eligible for Return?
Damaged or Missing – For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept return requests.
Installation Issues – Wall mounting installation services are not offered by jdwoodenenterprises.com and therefore, return requests will not be processed.
Relocation – After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that jdwoodenenterprises will not be responsible for any damage to the product.
How to Initiate a Return Request?
Click Product Images
To raise a return request, you should click 2-3 clear photographs of the item in question. images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.
Raise A Return Request
Registered Users:
Login to Your Account > Go to the My Orders section in ‘My Account’.
Click on ‘Return This Product’ next to the product name that you want to return
Select the ‘Reason’ and upload the supporting images
Write your comments in the dialog box provided and submit the request
Evaluate and Pick-Up
Once we receive the images, jdwoodenenterprises Resolution team will connect with you within 24 hours.
Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.
Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.